LEGAL
Refund and Cancellation Policy
Last updated: September 23, 2026
There are two different things you might want back: money you have paid us that has not been spent yet, and the management fee. They follow different rules, and this page keeps them apart.
ON THIS PAGE
01
What this policy covers
Money you pay PeakSearch Digital LLC covers two different things: the management fee, and pass-through spend bought on your behalf, which is the LinkedIn® ad budget and the analytics software your campaigns use. This page deals with each separately, and every section below says which one it is about.
You pay PeakSearch Digital. PeakSearch Digital then pays LinkedIn, and the analytics software your campaigns use, on your behalf. That spend is passed through at cost with no mark-up, and it is separate from the management fee.
Your campaigns run inside PeakSearch Digital’s LinkedIn Business Manager, and PeakSearch Digital pays LinkedIn for your ad budget. You are not asked to open or fund a LinkedIn ad account yourself. Three facts go with that, always together: you get full reporting for the whole engagement; nothing transferable is handed over when it ends; and unspent funds are returned under section 03. The Terms of Service carry the same three.
02
How to stop spending on advertising
You can ask us to pause or stop at any time, and we act on it within 1 business day. LinkedIn bills for what was already delivered, under LinkedIn’s own terms, and that amount is spent. Anything you have paid us that has not been paid over is dealt with in section 03.
If a LinkedIn charge looks wrong, we raise it with LinkedIn, because the billing relationship for the ad account runs through us. We will show you LinkedIn’s own figures; we cannot decide a dispute LinkedIn decides.
03
Unspent ad budget and software spend
Everything under this heading is about money paid for ad spend and campaign software and not yet spent. The management fee is dealt with under the next heading and nothing here applies to it.
1.
Notice is given under 30 days, or a stop is requested.
2.
Campaigns are wound down and LinkedIn’s final billing for the period is reconciled. The figure used is LinkedIn’s own billing figure, not an estimate.
3.
The unspent balance is returned, or carried forward to the next period at your election, within 10 business days of that reconciliation — not of the notice.
Deducted first: amounts already paid to LinkedIn, amounts already paid for the analytics software, and any network or bank charge on the return itself. The balance is returned to the payer only, by the same method it arrived by, in US dollar terms, under the conversion rule in section 09 of the Terms.
LinkedIn’s own terms make amounts paid to LinkedIn non-refundable, so what is returned is what has not yet been paid over. The return is an obligation, not a decision.
04
The management fee: when it is charged
This is the page’s second rule, and sections 04, 06 and 07 are all about the fee. The fee is billed monthly in advance and covers the month ahead. The engagement starts on the day cleared funds for the first month are received, and campaigns launch within 5 business days of that day.
The fee at each tier: Pilot $1,850 a month; Launch $2,750 a month; Pipeline $5,900 a month; ABM 11% of ad spend with a minimum of $9,750 a month. The published minimum is $10,000 a month in advertising spend, with the 60 days pilot from $5,000 a month as the only exception. The fee never includes pass-through spend.
05
Cancelling
90 days to start, then month-to-month, with 30 days written notice to end it after that. Notice goes in writing to inquiry@peaksearchdigital.com.
The notice period buys three things: campaigns run and are reported on to the last day, they are wound down in an order rather than switched off, and LinkedIn’s final billing is reconciled so the closing balance is a real number. It does not change what happens at the end: nothing transferable is handed over. The fee for the notice period is payable and is not refunded, because the work in it is done. Unspent pass-through funds in that period are a separate thing, under the other heading, and are returned under section 03.
The 60 days pilot is not cancelled this way: it is a fixed engagement that runs once and does not renew.
06
When we refund the management fee
A duplicate or incorrect charge: refunded in full, as soon as it is confirmed.
We did not begin work in the first billing month and you cancel before cleared funds for that month were received: that month’s fee is refunded in full.
We end the engagement mid-month for our own reasons: the unused days of that month are refunded pro rata.
07
When we do not refund the management fee
Work already performed, and any month already delivered. The fee is earned when the period is worked.
Dissatisfaction with advertising results. No result is guaranteed, which the Disclaimer and the Terms say and this page does not soften.
Pass-through spend already paid over to LinkedIn or to a software vendor. That money is spent; what has not been paid over is returned under section 03.
A month where we could not work because access, approvals or a lead destination were not provided, after we asked in writing.
Unspent pass-through funds do not reduce a fee already earned, and a fee already earned is not set against unspent funds. The two are never netted off against each other unless you ask for it.
08
The pilot
The 60 days pilot at $1,850 a month, for advertising spend from $5,000 a month, runs once. At the end of it you move to a standing tier at 90 days, or it ends. If it ends, the same three facts apply as at any termination: reporting ran for the whole pilot, nothing transferable is handed over, and unspent pass-through funds are settled under section 03. The last month of a pilot follows the same rules as any other month.
09
How a return is paid
To the original payment method, and to the payer only. Never to a third party, never to a different account, and never to details supplied in an email. Everything is calculated in US dollars; where the payment arrived as a stablecoin, the return goes back by the same route under the conversion rule in section 09 of the Terms, and the statement shows the amount, the rate and the date. Network and bank charges on a return are ours. A return of unspent funds is made within 10 business days of the final reconciliation, and a fee refund within 10 business days of being confirmed, both counted in Mountain Time.
The methods a payment can arrive by, and therefore go back by, are exactly these:
USDT — Stablecoin. The invoice names the network and the receiving address. Converted to USD on receipt and banked before any spend is placed.
USDC — Stablecoin. Same handling as USDT.
USD bank transfer — ACH or international wire, invoiced in USD.
No bank details, wallet addresses or account numbers appear on this page, and we never ask for them by email. See how to check a message really came from us.
10
Before you raise a chargeback
Ask us first at inquiry@peaksearchdigital.com; we reply within 1 business day. A billing question is usually settled faster by asking than by raising a chargeback.
11
How to ask
Write to inquiry@peaksearchdigital.com from the address on your agreement. Say which of the two you are asking about, because they take different routes.
A return of unspent funds: say the engagement and the month. We reconcile LinkedIn’s final billing, send you the statement, and return the balance within 10 business days of that reconciliation.
A fee refund: say the invoice and the reason under section 06. We confirm within 1 business day and pay within 10 business days of confirming.
PeakSearch Digital LLC
1402 Sugarland Dr Ste 106, Sheridan, WY 82801, United States
Limited liability company registered in Wyoming, United States. A physical office. Visits are welcome by appointment.
Questions about this page? Email inquiry@peaksearchdigital.com — we reply within 1 business day.