LEGAL
Refund and Cancellation Policy
Last updated: 16 September 2026
1. Cancelling the service
E-commerce engagements are month to month. Either party can cancel with 30 days’ written notice by email to help@peaksearchdigital.com.
SaaS engagements have a three-month initial term. After that they are month to month with 30 days’ written notice.
There is no cancellation fee and no automatic renewal beyond month to month. The end date is confirmed in writing within one business day of your notice.
2. Management fees
Management fees are billed monthly in advance. The fee for a month that has already started is not refundable, because the work for that month is delivered during it. If we fail to deliver the service described in your order form, we refund the affected part of that month’s fee pro rata. Setup work quoted separately becomes non-refundable once it has started.
3. Unused ad budget
Your prepaid ad budget is yours. Unused balance rolls over from month to month while the engagement runs. After termination, the remaining balance is refunded within 10 business days after Google’s final charges have posted, less those final charges. Any credit Google issues later is passed on to you in full.
4. Where refunds are sent
Refunds go to a bank account in the client’s name, or to the wallet the payment originally came from. We do not refund to third parties.
Bank refunds are made in US dollars. Stablecoin refunds are made in the same stablecoin at the US dollar amount owed, converted at the time of the refund. Network fees for a stablecoin refund are deducted from the refund.
The refund method mirrors the payment method unless we agree otherwise in writing.
5. Disputes
If you think an invoice or a charge is wrong, tell us in writing within 30 days and we will resolve it with you directly. Please contact us before raising a chargeback; a chargeback on a correctly issued invoice may pause the service while it is reviewed.
6. Your account after cancellation
Within five business days after the end date we move billing back to you, remove our payment method and unlink our manager account, regardless of any open invoice. Your account, tracking and data stay yours throughout.
7. Contact
To cancel, request a refund or ask a question, email help@peaksearchdigital.com or message WhatsApp +91 72097 57235. Every request is confirmed in writing.
Questions about this policy? Email help@peaksearchdigital.com or message WhatsApp +91 72097 57235.